SHIPPING POLICY

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• Processing Time: Orders are typically processed within 1–3 business days.

• Delivery Time: Estimated delivery is 3-7 business days, depending on your location.

• Tracking: Once your order is shipped, you will receive a tracking number via email.

• Shipping Locations: We currently ship within the UK and to selected international countries.

Note: Shipping times may vary during busy seasons or due to courier delays.

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RETURNS & EXCHANGES POLICY

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Due to hygiene and safety reasons, we do not accept returns or exchanges on wigs.

However, if your item is:

• Damaged

• Incorrect

• Defective

Please contact us within 48 hours of receiving your order. Include:

• Your order number

• Clear photos of the item

• A short description of the issue

We will review the case and offer a replacement or refund if eligible.

Email: charoasisstore@gmail.com

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🛑 Please note:

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• We are not responsible for incorrect shipping addresses provided at checkout.

• We do not offer refunds for delivered items unless proven faulty or lost in transit.